WARRANTY POLICY

Valid until the next publication date.

This warranty applies to individual customers only. Corporate customers are not covered under this warranty agreement. Each corporate customer will have a separate warranty agreement as agreed upon by all parties at the time of sale.

Definitions

• Mia Dynamics / Mia Dynamics LA: www.miadynamics.com / www.miadynamicsla.com
• Units: Mia FOUR X2 / Mia FOUR X2 GT / Mia FOUR X4 / Spyqe, manufactured by Mia Dynamics, Inc.
• Parts: Official accessories and parts from Mia Dynamics, Inc.
• Dealer: An authorized reseller of Mia Dynamics units and parts.
• Services: Video call fees, registration of serial numbers if not completed by the dealer, and changes to registration as requested by the customer.

Sales Policy

• All sales are final. No returns or refunds are permitted for any reason, including purchased services.
• Units, accessories, and parts are covered under warranty in accordance with the applicable warranty terms. Please refer to our warranty policy online and to the warranty information included in your shipment confirmation email.
• Warranty policies may change. The applicable warranty policy will be determined based on the date your merchandise was shipped.
• Your purchase will be subject to the warranty policy in effect at the time applicable to your purchase and shipment.

Example:

• Warranty publication date: January 1, 2025
• Next warranty publication date: September 1, 2025
• If your purchase was made on or after January 1, 2025, but before September 1, 2025, the January 1, 2025 warranty policy will apply.

Responsibilities

For a unit, individual battery, or part with a serial number to be covered under warranty, the owner must be registered in our system.

To register, please visit www.miadynamics.com.

Purchases

1. Individual Purchases – Online

If units, individual batteries, or parts with serial numbers are purchased online or through a custom order, the applicable information will automatically be entered and activated in our system once the items are shipped from our warehouse.

2. Individual Purchases from Authorized Resellers

a. Customer Pickup

If units, individual batteries, or parts with serial numbers are purchased from an authorized reseller and picked up by the customer, the purchaser must be registered in our system at www.miadynamics.com. The authorized reseller must manually enter the applicable information through Dealers – Register a Serial Number.

b. Drop-Shipped Purchases

If items are drop-shipped directly to the purchaser, the authorized reseller must ensure that the purchaser is registered with Mia Dynamics. Once the items are shipped, the applicable information will automatically be entered into our system.

3. Requirements for Proper Service

Customers must remain subscribed to receive the latest information regarding their products, purchases, and service.

Customers must authorize Mia Dynamics to monitor usage-history data for units, individual batteries, and parts with serial numbers. Disabling usage-history data may limit Mia Dynamics' ability to evaluate warranty claims based on actual usage data.

4. Warranty Terms

All warranties apply to parts only. Labor is the responsibility of the customer.

a. Warranty of the Units

Valid for 24 months or 11,200 miles for units limited to 15.5 mph, or 7,500 miles for units limited to 25 mph, whichever comes first.

The warranty covers manufacturer defects and begins on the date the unit is shipped or picked up from an authorized reseller.

Off-road units that exceed the aforementioned speed limits are not covered under warranty.

b. Warranty for New Purchases of Batteries and Parts with Serial Numbers

Valid for 24 months or 11,200 miles for units limited to 15.5 mph, or 7,500 miles for units limited to 25 mph, whichever comes first.

The warranty covers manufacturer defects and begins on the date the unit, battery, or part is shipped or picked up from an authorized reseller.

Off-road units that exceed the aforementioned speed limits are not covered under warranty.

c. Battery Warranty Precaution

The warranty is valid only if the battery is properly stored and maintained within the temperature and voltage ranges specified on the battery label or on our website.

d. Battery External Warranty

Battery warranty claims must be handled directly through the manufacturer's office in the USA, MENA/GCC, or Europe.

e. Warranty on New Non-Serial Number Parts

New parts without serial numbers are covered against manufacturing defects for 30 days from the date of shipment.

The original invoice is required for all warranty claims.

5. Exclusions to the Warranty

a. Normal wear and tear is not covered under warranty.

b. The warranty is void if the unit has been involved in an accident or collision.

c. Tampering with or modifying the unit's software voids the warranty.

d. Damage caused by external impact, misuse, or extreme weather conditions is not covered under warranty.

e. Cosmetic damage or blemishes that do not affect the functionality of the unit are not covered under warranty.

f. Rental units are excluded from warranty coverage unless otherwise specified in writing.

g. Damage resulting from competitive extreme sports or abusive use is not covered under warranty.

h. Corporate accounts require a customized written warranty agreement signed by Mia Dynamics.

i. Batteries with voltage levels below the specified parameters due to failure to charge the battery at least once every 60 days are not covered under warranty.

6. Extreme Weather Conditions

Long-term exposure to environmental conditions, including rain, snow, sunlight, coastal environments, and extreme temperatures, may cause deterioration.

Please refer to your owner's manual for additional information and updates.

Additional conditions may be added as necessary at the discretion of Mia Dynamics and Mia Dynamics LA. Mia Dynamics reserves the right to modify or remove existing exclusions as necessary.

7. Warranty Repair of Faulty Components

To check whether your unit or part is covered under warranty, visit Support – Warranty Form.

The warranty record may include the following information:

a. Ticket Number: Assigned by the system when a service request is created.

b. Serial Number

c. SKU Number

d. SKU Description

e. Ship Date

f. Warranty Expiration Date

g. Miles Under Warranty: Applicable only if the part is associated with a purchased unit.

h. Mileage and Last Recorded Reading: Applicable only if the part is associated with a purchased unit.

i. Chassis Serial Number: Applicable only if the part is associated with a purchased unit. If this field is blank, the part was purchased individually and is not associated with a unit.

j. Customer Email Address: The email address associated with the customer's registration and purchaser record. From this point forward, all communication regarding the warranty claim will be conducted via email.

k. Serial Number of the Replacement Part: This field will remain blank while the original part is active. Once a replacement part is shipped, the serial number of the replacement part will be entered, resulting in the following:

• A new record will be created for the replacement part, inheriting the applicable information from the part being replaced.
• The replaced part will no longer be covered under warranty. Its warranty record will be updated to reflect the shipment date of the replacement part and all other relevant information.

l. Date of Replacement: The date on which the replacement part was shipped.

m. Tracking Number for the Replacement Part: The tracking number associated with the shipment of the replacement part.

n. Original Part Invoice Number

o. Copy of the Original Invoice

p. Original Part Shipment Tracking Number

Customer Options

The customer's next steps will depend on the warranty status:

• If the warranty expiration date has passed, the customer will be notified that the unit or part is no longer covered under warranty. The system may indicate this status by displaying the SKU number or warranty expiration date in red.
• If the warranty is still valid, the customer may click on the chassis serial number for a unit, or the part serial number for an individual part, to open a service ticket through Support – Warranty Form.
• The customer must follow the instructions provided to submit the service ticket. Once the ticket has been submitted, a service representative will contact the customer to assist with resolving the issue.
• To check the status of open or closed service tickets, the customer may visit Support – Warranty Form.

8. Customer Ordering Parts While Under Warranty

• It is the customer's responsibility to order and receive the required replacement part. The customer may install the part using our video tutorials, take the unit to a service center of their choice at their own expense, or arrange a video call with one of our in-house service representatives for assistance with replacing the part.
• The customer is responsible for returning the defective part to Mia Dynamics when requested.
• If a customer purchases or uses parts owned or supplied by an independent service center, those parts are considered to have been purchased directly from that service center and will not be replaced or reimbursed by Mia Dynamics.
• Once it has been determined that a replacement part is required, the customer will order the part and have it shipped using our preferred ground-shipping method.
• Upon receipt of the replacement part, the customer may select one of the replacement options described in Section 9.
• If instructed to return the defective part, the customer must return it to Mia Dynamics within 30 days from the date the replacement part was shipped, following the provided return instructions.
• Once the defective part is received by Mia Dynamics along with a copy of the original invoice, the customer will be refunded the applicable invoice amount.
• If the customer selects a shipping method other than our preferred ground-shipping method, reimbursement will apply only to the replacement part and will not include additional shipping costs.
• The cost of shipping the defective part from the customer to Mia Dynamics is entirely the customer's responsibility and will not be reimbursed.
• The defective part must be received by Mia Dynamics no later than 30 days from the date the replacement part was shipped. If the defective part is not received within this period, no credit will be issued for the replacement part or shipping costs.
• If Mia Dynamics determines that the defective part does not need to be returned, a customer service representative will arrange shipment of the replacement part at no additional charge using our preferred ground-shipping method. If the customer requests a different shipping method, the customer will be responsible for the additional shipping charges.

9. Replacing a Part Under Warranty

The customer has two options for replacing a part under warranty.

If accessories or other items interfere with access to the part being repaired or replaced, the customer is responsible for removing and reinstalling those items at their own expense.

a. Do It Yourself

Because our system is designed to be plug-and-play, customers who are comfortable using basic tools such as a screwdriver and wrench may replace the part themselves by following the applicable parts-replacement tutorials available with the item's online inventory listing.

b. Schedule a Video Call

The customer may arrange a video call with one of our online service representatives for guidance on replacing the part.

To schedule a Zoom video call, the customer must email info@miadynamics.com.

This service is available for a fee of $25 for a video call of up to 30 minutes. After the request is submitted, the service team will contact the customer to schedule an appointment.

10. Replacing a Part Not Under Warranty

Customers may order replacement parts from our online store and have them shipped to a location of their choice or purchase them from an authorized reseller.

The customer has three options for replacing the part:

a. Service Center

The customer may take the unit or part to a service center of their choice. All service-center labor and related charges are the customer's responsibility.

b. Do It Yourself

Because our system is designed to be plug-and-play, customers who are comfortable using basic tools such as a screwdriver and wrench may replace the part themselves by following the applicable parts-replacement tutorials available with the item's online inventory listing.

c. Schedule a Video Call

The customer may arrange a video call with one of our in-house service representatives for guidance on replacing the part.

This service is available for a fee of $25 for a video call of up to 30 minutes.

11. Additional Information on Units, Accessories, and Parts Purchased Online or from an Authorized Reseller

a. New Parts with Serial Numbers Purchased Online

Any new part with a serial number purchased directly from Mia Dynamics online, and which is not covered as part of the original unit warranty, will have a 24-month warranty against manufacturer defects.

Registration will occur automatically in our system.

b. New Parts with Serial Numbers Purchased from an Authorized Reseller

Any new part with a serial number purchased from an authorized reseller's inventory will have a 24-month warranty against manufacturer defects, provided that the authorized reseller registers the serial number on our website at the time of sale.

Registration is available through:

Support – Dealer Center – Serial Number Registration
www.miadynamics.com/dealer/serialnumberregistration

c. New Parts Without Serial Numbers

Any new part without a serial number purchased by a customer or authorized reseller through the Mia Dynamics website will be covered against manufacturing defects for 30 days from the date of shipment.

After the 30-day warranty period has expired, the part will no longer be covered under warranty.

A copy of the original invoice must be provided when submitting a warranty claim.

Transfer of Warranty

• Transfer of unit ownership is available only while the original warranty remains valid.
• The fee to transfer ownership of a unit is $25.
• To transfer ownership, please log in and visit Shop – Paid Services – Change of Registration, then follow the instructions provided on the form.

Units, Parts, and Accessories

All units, batteries, and parts sold by Mia Dynamics will be brand new unless otherwise specified at the time of purchase online and stated in writing on the invoice.

Customer Responsibilities

1. Customers are responsible for ordering and supplying required parts to authorized service centers and for returning defective parts to Mia Dynamics within the specified timeframes.
2. Shipping costs associated with returning defective items to Mia Dynamics are the customer's responsibility unless otherwise specified in writing.
3. Customers may choose from the available replacement options, including using a service center, performing the repair themselves, or scheduling a video call for assistance.

Top Speed

Although the unit is capable of speeds exceeding 25 mph, units subject to the applicable speed limitation are limited to 15.5 mph.

If a customer modifies, unlocks, or otherwise alters the unit to exceed the applicable 15.5 mph speed limit, whether with or without permission from Mia Dynamics, the customer assumes full responsibility and liability for operating the unit at the modified speed, including any associated legal costs or claims.

Any such modification will void the applicable warranty.